IDAM Foods Terms & Conditions
We like to keep things simple, transparent, and easy to work with—here’s a quick overview of how we operate:
Booking Your Order
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We cater to small events and take a limited number of orders per day.
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Your booking is confirmed once an advance is paid.
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Final details (menu, quantity, delivery time) should be locked in 3–5 days before your event.
Payments
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A 30–50% advance is required to confirm your slot.
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The remaining balance is due 2 days before delivery.
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Last-minute additions may come with additional charges.
Changes & Cancellations
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Need to make changes? Let us know at least 3 days in advance—we’ll try our best.
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Cancellations made earlier than 3 days may be partially refundable (advance excluded).
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Cancellations within 24 hours are non-refundable.
Delivery
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We’ll agree on a delivery time that works for your event.
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While we aim to be punctual, slight delays due to traffic or unforeseen issues can happen.
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Please ensure someone is available to receive the order.
Food & Freshness
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All our food is freshly prepared in small batches.
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For the best experience, we recommend consuming it soon after delivery.
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Once delivered, storage and handling are the customer’s responsibility.
Allergies & Dietary Needs
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Our kitchen uses common allergens like dairy, nuts, and gluten.
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Please inform us of any dietary restrictions while placing your order.
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We take care, but cannot guarantee an allergen-free environment.
Packaging
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Food is usually packed in high-quality disposable containers.
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Any reusable items (if provided) should be returned in good condition.
A Note on Experience
We’re a small, home-style catering service that puts care into every order. Clear communication and a little advance planning help us serve you better ❤️
If you have any questions, feel free to reach out—we’re always happy to help!